Nando's Ealing - Bond Street

08.03.2025

My daughter took me yesterday to break my fast there at Nando's , Ealing Broadway. I don't really like to go out on the month of Ramadan, however it was such a good experience and the food was awesome. A special thanks to Raheel, he was so polite and good mannered. A really caring person. He is indeed a credit to you and I hope you show him this review and appreciate him 😊

26.02.2025

Service need to be improved

25.02.2025

Great food, delicious sauces, and friendly staff. Always a pleasant experience!

22.02.2025

Very efficient. Was seated quickly, ordered using the QR code and food came quickly. Great experience!

20.02.2025

Very poor customer service. Cold food not even apologised from the manager.

20.02.2025

Appalling service!

19.02.2025

Been going here for a few years and I’ve had some hit or misses but the staff need to improve their communication. Ordered for delivery yesterday and took 90 minutes to come and no one was able to pick up the line! I understand times when you can be quite busy but nearly 2 hours for a 10 minute drive is ridiculous as well as no staff being able to pick up the phone and inform what’s going on. Major improvement needed

16.02.2025

A Disappointing Experience at Nando’s: Poor Service, Cold Food, and Unprofessional Management I recently visited a Nando’s location, and unfortunately, my experience was far from satisfactory. From the moment we arrived, the lack of attentiveness from the staff was evident, and as the evening progressed, it became clear that both the service and food quality were severely lacking. What should have been a straightforward and enjoyable meal turned into an hour-long ordeal marked by delays, subpar food, and dismissive management. Arrival and Initial Impressions (0-10 Minutes) Upon entering the restaurant, we immediately noticed that it was not particularly busy, yet we were completely ignored by the staff. Despite there being no apparent reason for the delay, we stood waiting for an extended period before anyone acknowledged our presence. Even after being seated, we were left unattended for another 10 minutes before receiving menus. There was an absolute lack of urgency, and the customer service was disappointingly poor from the outset. Placing the Order and Extended Wait Time (10-20 Minutes) Once we were finally able to place our order, we requested: • 3 Sunset Burgers • 3 Peri Chips • 2 Mac & Cheese • 1 Salad • 1 Garlic Bread Given the simplicity of the order, we expected a reasonable preparation time. However, we waited another 20 minutes without any sign of our food. During this time, no staff members checked on us, and we were left with empty glasses and no updates on the status of our meal. The lack of communication only added to our growing frustration. Food Arrival and Quality Issues (20-40 Minutes) After an extended 40-minute wait, the food finally began to arrive—though what we received was utterly disappointing. • Sunset Burgers: These arrived 35 minutes after placing our order, and they were a disaster. The buns were dry, the patties were cold and flavorless, and the cheese was served separately rather than melted onto the burger. Instead of a freshly prepared meal, it felt as if we were assembling it ourselves. • Peri Chips: These arrived shortly after the burgers, but they were completely unappetizing. Cold, soggy, and lacking the signature crispiness and flavor that Nando’s is known for, they were far from the quality one would expect from a reputable chain. At this point, we had been seated for nearly 40 minutes, and the food quality was unacceptable. Further Delays and Subpar Dishes (40-55 Minutes) • Mac & Cheese: When this dish was finally served, it was a complete disappointment. The pasta was overcooked and mushy, while the cheese sauce was thin, bland, and lacked any real depth of flavor. Rather than a creamy, satisfying dish, it felt more like an afterthought. • Salad: The salad arrived 50 minutes into our dining experience, and it was perhaps the most shocking dish of the night. Instead of a fresh, well-balanced mix of ingredients, we were served a plate of plain tomatoes with no dressing, no variety, and no effort in presentation. It was unappetizing, uninspired, and completely unacceptable. Final Dish and Overall Dissatisfaction (55-60 Minutes) By the one-hour mark, we were still waiting for our final dish: the Garlic Bread. When it finally arrived, it was dry, stale, and flavorless. There was no noticeable garlic or butter, leaving it with a chewy texture and no redeeming qualities. Management’s Dismissive Response After enduring an hour of slow service and unappealing food, I decided to address my concerns with the management. Unfortunately

16.02.2025

**0-10 Minutes:** We walked in, and the place wasn’t even busy, yet we were completely ignored. We waited for what felt like forever before someone bothered to acknowledge us. Once we were seated, we waited another *10 minutes* just to get menus. Absolutely no sense of urgency or customer service. **10-20 Minutes:** We placed our order—3 Sunset Burgers, 3 Peri Chips, 2 Max & Cheese, 1 Salad, and 1 Garlic Bread. It was straightforward, so I expected the food to arrive in a reasonable time. But no. We waited for *20 minutes* with nothing but empty glasses in front of us. At this point, we were already starting to get frustrated. **20-40 Minutes:** After 40 minutes in total, the food finally started arriving, and it was honestly shocking. The first dish to come out was the **Sunset Burgers**, and they were a disaster. Lukewarm at best, with dry buns and cold, tasteless patties. The cheese was on the side—not even melted—making it feel like a DIY burger, rather than something freshly made. This was *35 minutes* after ordering. Next came the **Peri Chips**—cold and soggy. These were a complete disappointment and looked nothing like the crispy, flavorful chips Nando’s is known for. I couldn’t even finish them. *40 minutes* after placing our order, we were still dealing with cold, sad chips. **40-50 Minutes:** The **Max & Cheese** came out next. It was a joke—overcooked pasta in a thin, flavorless cheese sauce. Lukewarm and mushy, it was more like a sad side dish than a main. I can’t even explain how unappetizing it was. By this point, I was already losing my patience. **50-55 Minutes:** The **Salad** arrived last—honestly, I couldn’t believe it. It was a cold, bland mess of just tomatoes. No dressing, no other vegetables, nothing to make it remotely appealing. What kind of restaurant serves this as a salad? *50 minutes* into the experience, this was the final straw for me. **55-60 Minutes:** We were still waiting for the **Garlic Bread** at this point, which finally came at the *hour mark*. It was dry, stale, and tasted like it had been left out for hours. No garlic flavor, no butter, just sad, chewy bread that wasn’t worth the calories. **Management Interaction:** When I finally flagged down a server to complain, the **European management** was rude and dismissive. They didn’t care at all that the food was cold, tasteless, and poorly prepared. They didn’t even apologize; instead, we were met with condescending remarks and zero effort to resolve the situation. At that point, I was beyond annoyed. **Overall Experience:** This meal was nothing short of a nightmare. It was cold, tasteless, and poorly prepared. The timing was horrendous—over an hour of waiting with barely any service—and the management was unprofessional and rude. We paid under £60, and for that price, I expected fresh, hot, flavorful food, not this miserable excuse for a meal. I will never be returning to this Nando’s, and I suggest anyone thinking of visiting stay far away. There’s nothing worse than bad food and terrible service.

12.02.2025

Food is very nice and the staff is all super friendly!

11.02.2025

Food was cold and rancid and even when i finished meal a table opposite and hour after I ordered asked for full refund and sent all food back. Avoid

03.05.2018

This is my favourite Nandos. Great food, great staff, great location

08.02.2025

Had a great meal at Nando’s, and Poonam made the experience even better! She was super friendly, attentive, and made sure we had everything we needed. Thanks, Poonam!

07.02.2025

Food wasn’t prepared properly, and one of the staffs taking my order came across as very rude when speaking to me at the counter.

05.02.2025

Ordered through Deliveroo from this branch. A disgraceful experience for my family’s the food arrived cold and soggy an hour after the expected delivery time. I was offered 80p in compensation. After numerous back and forths with customer services, who would only reply to emails during the hours of 1am and 4am I was offered 20% of the cost, despite the fact that 100% of the meal was inedible. Absolutely disgraceful service. Embarrassing that this store operates with such a terrible company.

04.02.2025

Manager was kind, other than that food was extremely slow, I asked for a plate worker looked at me as if i'm stupid despite there being no plates. Paid for bottomless drinks however the machine wasn't working. Gave me the smallest portion of food.

04.02.2025

I came with my friend to have a nice evening. Before we even sat down the waitress was cleaning a table next to us and dropped mayo all over my jacket. Then he wanted to pass me a DIRTY TISSUE from the pile of dirty plates he was collecting. Then he "apologised" and said " I am sorry but it's just a mayo ". One of the worst customer service I received

01.02.2025

“We visited Nando’s on Bond Street in Ealing. The food was not satisfactory, and I believe the chicken was undercooked. My husband experienced diarrhea and gas issues after dining there. We assumed all Nando’s recipes were consistent, but this experience felt different. Additionally, a staff member named Poonam was rude to us for the seating and even when we were ordering. We both felt disappointed. It was the first time experince like this after coming out of the Nandos. Some other staffs also we met they were good, but I don’t know their names.

31.01.2025

Oh dear, what should I say? I was there yesterday with my family, including two young kids. We all had our meals, and once we left at 6:30 and got home, we all experienced food poisoning. My poor young kids were vomiting non-stop and had upset stomachs. I will never go back again.

31.01.2025

Family meal last night, children vomiting and adults with diarrhoea and stomach aches. Staff nice couldn’t eat the Mac and salad was off. Told staff they told everything is fresh. No refund for uneaten food. Poor show Nando’s.

30.01.2025

The food was nice with good customer service, the only negative is that they got the spice wrong. Other than that im satisfied with the food and service 😊

29.01.2025

This is what they serve as 10 wings Hot Flavour. Literally NO seasoning. The wings weren’t charred or crispy either - they were slimy and should have been cooked longer. Complete waste of money.

29.01.2025

Rice and peri peri chips are class. Great atmosphere

26.01.2025

Food was delicious and so hot and fresh! The service was so amazing too, they were very friendly and attentive. We felt very comfortable and Sanjun was great! Highly recommend