Jartone
30.01.2025
Guten Morgen
Frédéric SALVAN
21.01.2025
Wie geht es dir?
Karen Delome
10.01.2025
Ich liebe dich
Agamem Non
30.12.2024
Auf Wiedersehen
E Scott Parks
26.12.2024
Wie ist dein Name?
Louie Rivera
12.12.2024
Es tut mir leid
Elan A
03.12.2024
Entschuldigung
Николай Йорданов
14.11.2024
Nein
Mariana GonzalezSalido
12.11.2024
Ich verstehe nicht
Chi Ho Li
11.11.2024
Wo ist die Toilette?
Jocke B.
06.11.2024
Können Sie mir helfen?
Julia Z.
29.10.2024
Ich habe mich verlaufen
Gabriela Bosie
22.10.2024
Ich brauche einen Arzt
Attia Sheikh
21.10.2024
Wie viel kostet das?
Mel Groocock
20.10.2024
Ich habe Hunger
A.T The Rock
19.10.2024
Ich habe Durst
Andrew M
14.10.2024
Solid apartment hotel, right next to the train tracks so if that would bother you not ideal, but everything else was decent enough. Checkout was 10 which seemed a little bit early
Angela Curry
04.10.2024
Rooms were perfect. The view was beautiful. We had a view of tower bridge.
There's a kitchen and even a washer. Staff was friendly and were kind enough to let us borrow the iron and ironing board
We liked that we were a 5min walk from the store and we're a 1pmon walk from tower bridge and the bus routes
Ibrahim
30.09.2024
Do not recommend. Questionable service.
1. Late check-in. We were at the hotel early and management was aware of us waiting. Still they checked us in late because housekeeping was busy.
2. TV has no channels. Management said we could use HDMI cables, but did not provide any.
3. Out of room supplies. Room came with washer. Management ran out of detergent. Asked them every single night if my stay about it. Every single day they said they were running behind.
kai
29.09.2024
I stayed at this hotel for 15 days, and while the location and environment were great, my experience was overshadowed by a couple of INCIDENTS.
⚠️Throughout my stay, housekeeping NEVER came unless we specifically requested it. Even after staying for 15 days, the room was only cleaned ONCE—and that was because WE asked for it：
👉👉On the 26th, a somewhat older female staff member knocked on my door in the afternoon, QUESTIONING why we hadn’t checked out yet. When I told her that we were scheduled to leave the next day, she REFUSED to believe me and firmly insisted that the checkout was supposed to be that day. This left me confused as to why she didn’t verify the information first. Later, two housekeeping staff ALSO came by asking why we hadn’t left, adding to the FRUSTRATION and ANGER.
⚠️When I did ask for fresh towels, I received conflicting responses from the front desk. Once, I was told the towels would arrive in 45 minutes, but they didn’t come until the next evening. On another occasion, the gentleman told me to pick them up at the desk, but when I came down to ask again, he said someone would deliver them—which never happened. Was it because the staff had finished their SHIFT and decided not to follow through?
⚠️Upon checking into the room, I noticed one of the bedside lamps was broken and a wall light kept flickering. Since we had already unpacked, we decided to let it go, but it was an inconvenience during our stay.
⚠️Additionally，when I inquired about a late checkout, I was told it would cost £25 for just one hour, which felt excessive considering the service I had experienced.
Overall, the communication and coordination among staff seemed inconsistent（ with only one female receptionist with glasses providing more clear and helpful service. ） So I hope the hotel could Reflect on these concerns to improve guest satisfaction.
AUDREY FRESCHI
29.09.2024
Hotel tres sympa équipe au top! Merci pour l accueil nous reviendrons!
Sunny Khutan
23.09.2024
Brilliant Service And Brilliant accommodation. All the staff were amazing. Please bring photo ID when checking in. It was like not even 5 mins walk from The bridges and the tower. Amazing. Also the top eateries and also attractions. Must visit and also book in at this amazing place at Rockwell East-Tower Bridge. 🙏🏼🙂🙏🏼🙂. Thank You To all the amazing staff. 🙂🙏🏼🙂🙂.
Anthony Fensom
04.09.2024
Great friendly, helpful staff. Comfortable room and the coffee was awesome.
Łukasz Bocheński
02.09.2024
Not great, not bad.
➕ Great location
➕ Very clean
➕ Relatable nice price
Reuben Johnson
31.08.2024
Really disappointing to say that it is great on the exterior with the location and the convenience to commute around, but overpriced and overrated and not worth the hype for its pathetic room amenities and services. I had a terrible experience over the weekend as the AC was not working, bathroom was flooded and TV did not have it's main cable and on reporting the matter or requesting for alternative solutions, i was asked to put up with it and wait till monday and talk to the manager during working hours, as they can't/ don't know what to do during out of hours. On reporting the matter, on Monday, the manager avoids the call and sends apologies through a junior staff. That's a real shame for a ? 4 star hotel providing a 1 star service!
