CBeebies Land Hotel

29.01.2025

Hallo

08.01.2025

Guten Morgen

30.12.2024

Wie geht es dir?

13.12.2024

Danke

29.11.2024

Ich liebe dich

12.11.2024

Wie ist dein Name?

10.11.2024

Woher kommst du?

09.11.2024

Bitte

07.11.2024

Entschuldigung

06.11.2024

Ja

31.10.2024

Nein

28.10.2024

Entschuldigung

24.10.2024

Es tut mir leid

22.10.2024

Auf Wiedersehen

18.10.2024

Bis später

11.10.2024

Alles Gute zum Geburtstag

10.10.2024

Herzlichen Glückwunsch

06.10.2024

Ich vermisse dich

05.10.2024

Ich habe Hunger

04.10.2024

Können Sie mir helfen?

01.10.2024

Ich brauche Hilfe

29.09.2024

Sprechen Sie Englisch?

22.09.2024

Stayed here for a 2 night stay. Nice hotel Nice staff

22.09.2024

Absolutely fantastic for children. Madey little girls birthday weekend very special.

20.09.2024

First time visiting cbeebies hotel last week for my sons 2nd birthday, On arrival the staff were nice and friendly enough. Once in our room I noticed no matress was provided in the travel cot and had to purchase a matress from argos half an hour away from the hotel. When speaking to Management regarding the matress situation I was told that a matress was provided in the room. It was a hard piece of grey sheeting with a thin base! I have attached a photo to show this. Ive been to a couple of hotels in the past with both my children and never seen a ‘Matress like that before so beware if you are using the travel cot provided. The room was ok but not worth the price tag. Our bed was very uncomforable and the pillows were flat! The windmill resturant was one of the worse resturants I have been to, I ordered the bbq chicken skewers and 1 skewer came with three tiny pieces of chicken on and a handfull of chips this meal was around £25!! My chicken was also freezing cold, The best part of the stay was the kids entertainement at night. The breakfast in the morning was just basic nothing special, I had not one but two dirty cups given to me. And the highchair provided was disgusting with left over food on. For the price of the hotel I expected alot more higher standard. I would not return to Cbeebies land hotel anytime soon.

18.09.2024

The room design and space is great! We stayed in an accessible room and my only complaint was that the carpet could have been cleaner. The staff were all attentive and friends especially to the children but the restaurant could have been cleaner and the food nicer. The fruit in the salad bar looked past its best and there weren’t any pasta or options for veg for the kids meals. £19 for a burger and chips for an adult meal Is also very expensive for What it was and there was no discount for only wanting one burger rather the double burger which was on offer. Would also consider using beef patties for the kids as the thick burgers are too much for them.

15.09.2024

Let me just start by saying silver fish infested bathrooms and dirty. Food was overpriced and extremely poor quality. Due to the amount of room changes because of the silver fish we missed almost all the evening entertainment- which is 15mins every hour. After a long journey to spend a night at the hotel for our daughter’s 5th birthday. (Please note we saved all year to afford this trip and it was our daughters only gift- had we known the horrible conditions we would have been meet with I would never have booked) the staff was okay, the hotel staff was not able to deal with our problem in house and management from the main Alton hotel had to come see me - this took a bit of time, which was fine the first time. Their resolution was to move us to another room after finding silver fish infested bathroom “an upgrade” as we had no other option by to continue our stay at the same resort. We requested another room hoping we would not be meet by the infestation - please note this is room 630 1st floor right above the kitchen. Then moved to postman pat 678 which left my daughter in absolute tears as she had her heart set on the CBeebies basic room specifically because she loved the room design. We then requested to be moved to another CBeebies room - 640 on second floor which was located right by the hallway entrance. Where we would discover that all night long you can hear everything. Guess where the children’s beds are located. On the same wall as other guest coming in and out of the hallway. Because of the banging and voices our children did not stay in the kids room but in the same area as the master bed. We decided to leave the lights on as we found yet another silver fish in that bathroom too. I can only assume the whole hotel has an issue with silver fish and how other guests wasn’t aware shocked me. I have video evidence to support this. We honestly just wanted to check out an drive home. The main reason we booked was for the entertainment and how kid centric this hotel claims to be. There’s no play areas just CBeebies playing on loop on a huge screen and no real area for kids to play. Apparently all kids need is a screen to be entertained- how very untrue. Also “housekeeper” who seemed to have cleaned all three rooms- a note for you please for all things hospitality reskill or retrain, you had not cleaned our room or any of the others for that matter at a basic standard let alone for the cost of what we paid . Again I could say so much more but we will be here all day. The food had cause both children to have upset tummy’s, leaving us with a very sleepless night as if the previous events wasn’t bad enough. We did not eat the food that we ordered as it was not edible and what can only be described as rubber. When I requested for it to be removed from the bill I was meet with reluctance as it is wasn’t bad enough they place two tots means which was like lava infront of our small children without warning resulting in them both burning their mouths. Gosh I could go into so much more detail. Like we was advised to use the tap water in the bathroom as the bar has closed at 10. When asked how was our stay, I answered honestly and all the staff could say was oh I’m sorry. Honestly will not be returning what an awful experience and one birthday to remember- our daughter keeps telling everyone about the fish in the bathroom. Only good thing we walked away with is that they got to meet their favourite characters for 5 mins. Honestly just plan a visit to the park save yourself the horror of staying here. Think twice before booking this hotel

09.09.2024

room service not answered except go to reception